[If she's got to explain this, she's doing it once. He's not familiar with it in the way a client's family might be simply through commercials on television or hearing others discuss relatives who have used the service.

That's a new question though and Eva can't help but quirk an amused smile.]

Weird. Sometimes, that is. A lot of what people may remember is made up of what was important to them at the time or the kind of mental world they lived in. It's completely possible to go from wandering in a forest to it suddenly merging with a school, things like that.